Safai Professional Cleaning

Welcome to Safai! We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how Safai ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website, use our services, or interact with us.

1. Data We Collect

We collect various types of information to provide and improve our services to you.

Personal Information You Provide: This includes information you voluntarily submit through our contact forms, booking forms, or other interactions, such as your name, email address, phone number, physical address, and details about the cleaning services you request.
Usage Data: We automatically collect information on how the website is accessed and used ("Usage Data"). This Usage Data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our website and hold certain information.

2. How We Use Your Data

We use the collected data for various purposes:

To provide and maintain our services.
To notify you about changes to our services.
To allow you to participate in interactive features of our service when you choose to do so.
To provide customer support.
To gather analysis or valuable information so that we can improve our services.
To monitor the usage of our services.
To detect, prevent, and address technical issues.
To respond to your inquiries and fulfill your requests for services.

3. Analytics and Tracking (PostHog)

We use PostHog for product analytics and session tracking to understand how users interact with our website and to improve your experience. PostHog helps us analyze user behavior, identify popular features, and troubleshoot issues. PostHog collects usage data, including but not limited to, your IP address, browser information, and interactions with our website. This data is anonymized where possible and used solely for internal analytics purposes.

For more information on PostHog's privacy practices, please visit PostHog's Privacy Policy.

4. Cookies Policy

Cookies are small pieces of data stored on your device (computer or mobile device). We use cookies to enhance your experience on our website.

Types of Cookies Used:
- Essential Cookies: Necessary for the website to function properly.
- Analytics Cookies: Used by PostHog to collect information about how you use our website, such as which pages you visit and which links you click on. This information is used to improve the website's performance and user experience.
Managing Your Cookie Preferences: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

5. Data Sharing

We may share your personal information with third-party service providers to facilitate our services, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties include:

PostHog: For analytics and session tracking, as detailed above.
Other service providers as necessary for the operation of our business (e.g., payment processors, email service providers).

We ensure that these third parties are bound by confidentiality obligations and are committed to protecting your data.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access: Request copies of your personal data.
The right to rectification: Request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: Request that we erase your personal data, under certain conditions.
The right to restrict processing: Request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: Object to our processing of your personal data, under certain conditions.
The right to data portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: info@safai.fi
By visiting this page on our website: Contact Us